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A “Flow” of Communication from a “Smart” Perspective

The most technologically advanced solution for complex auto repairs goes by one name: SmartFlow. Seeing as certain vehicle conditions are easier seen than explained, the age-old saying proves true: “A picture is worth 1000 words.”

SmartFlow is being integrated into more and more auto repair shops throughout the country. This completely paperless technology simplifies the auto repair process, while providing customers with increased visibility and overall confidence from start to finish.

How Does SmartFlow Benefit Car Owners?

The name literally defines itself: “Smartly maximizing the workflow.” SmartFlow is an all-in-one communications solution for auto repair businesses and customers alike.

Features of SmartFlow include:

  • A comprehensive inspection with photos and video.
  • Visual verification of the exact issues affecting the vehicle.
  • Sharing of all information, including repair procedures required.
  • Simplified spelling out of all corrective steps ahead.
  • Education on a vehicle’s overall system and operations.
  • Demonstrations of how a damaged or worn-out part affects safety.
  • Future repair recommendations ranked for priority and urgency.
  • Information conveyed on vehicle status every step of the way.
  • Choices of communication via text, email, phone.
  • Paperless from start to finish!

Thanks to SmartFlow, drivers see with their own eyes what ails their vehicle, rather than simply taking a service advisor’s word for it. Along with this, detailed inspection reports are delivered directly to the customer’s email inbox.

Altogether, drivers have every tool at their fingertips to approve all needed work, based on the most thorough inspections and accurate diagnoses of any vehicle. SmartFlow ultimately benefits the entire working relationship between shop and driver; it truly defines the future of auto repair.

Putting customers first; building strong, lasting relationships through complete communication: This is SmartFlow.

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We are still open!!

As COVID-19 is having a dramatic impact on our lives, businesses and on supply chains, I want to share an update on what Specialized Auto is doing to keep our customers safe while continuing to stay open as an essential business. You can still get your car fixed at Specialized Auto while staying safe during the Santa Cruz Stay-In Place order.


Here's how:
- Accepting payments over the phone.
- Call from your car or beep your horn and we will come out keeping our distance.
- After every service we are disinfecting all keys, steering wheels, gear selectors, and exterior and interior door handles.
- All communication over phone &/or email.
- Free pick up and delivery (some scheduling restrictions apply) call for details
- Call, text or email us with any questions or to schedule your appointment. 831-462-3458