Certified by AutoVitals
05:31 02 Jan 20
This place is a RIP off! The new guy Jose has horrible customer service. It was better when Rick was still there. Never taking my car back there again!
08:11 26 Nov 19
I love the service here. People are friendly. Work is good. They'll even wash the car. I found this shop through Subaru as the least expensive place to get my oil changed. I have since recommended it to others.
16:28 31 Oct 19
if i could give negative stars i would. I made an apt. for an oil change on my car. The day of the apt. I dropped off the car and made sure that they had the keys and reiterated that I just needed an oil change. When they heard that my car had more than 60,000 miles they told me that it was RECOMMENDED that I get a transmission flush, break fluid’s, Spark plugs, cabin filters, etc. I told them “no that’s fine ill just get the oil change for today.” About 35 minutes after I dropped off my car I get a call from the shop telling me that if I didn’t want to get the services done at the shop they didn’t want to change my oil. His words were “our shop stays running from maintenance services not just from changing oil.” I told them I just want an oil change I don’t have the money to get the rest of the services done, so they told me that they refused to change my oil. I stopped by within 5 minutes after I hung up and my car was still parked where and how I left it. When I went inside to pick up my car keys they told me “your car will be right out they are bringing it from the back” I told them, “my car is parked right where I left it, you guys didn’t even look at it before you started recommending extra services.” They just looked at each other and gave me my car keys. NEVER AGAIN WILL I GO BACK. They will tell you need services that you don’t really need just to make money. I took my car in to another shop that same day and they told me my car was fine and that an oil change was sufficient maintenance.
16:59 13 Oct 19
Great place to have your car serviced.
03:13 03 Oct 19
Your work speaks volumes knowledgeable courtesy thank you
01:11 02 Oct 19
Great service. Good guys here. Will treat your right.
21:30 26 Sep 19
They do the job right, the first time . Prices are affordable and fair.
20:48 09 Sep 19
Great service from knowledgeable people. If you live in the area they can help with all you auto needs.
17:59 25 Aug 19
My car kept having so many engine troubles, so I went to find good mechanics ASE certified. They helped get my car fixed in like four work days and now it runs smoother. Will go back to them again for any other troubles.
00:29 30 Jul 19
Always so helpful and knowledgeable. Their work has always been excellent. I have a bmw so expense for parts and labor is always a reality, but that considered I trust their work.
22:53 25 May 19
Great Shop. Very profesional. I use to do all the maintenance on my own cars because I couldn't find a shop that I trusted around town but these guys have got it down. Really good service and staff, very helpful. I would highly recommend them to anyone.
01:12 24 Mar 19
Loved they service. Will do business again. They have a repeat customer.
02:41 19 Feb 19
So I decided to take my c230 in for some codes I was getting. First visit they diagnose possible bad sensors for the timing chain so I pay 300. After driving the car a couple of days I get the check engine light again. I take it in again and again they say other sensors need to be replaced. So after keeping my car for over 4 days to change 4 sensors that supposibly have something to do with keeping the timing right I get my car back. After all this I end up paying 1000 dollars for these sensors. So today when picking up my car they said that nothing was fixed and that they need to look further into what might be causing the codes. They quote me 7000 dollars! During this whole time I'm searching for problems with my car and I find out that these cars had an issue with the gears that turn the timing chain. Gears weren't casted correctly by Mercedes. So this issue is known but Specialized Auto and Fleet decide to get as much money from me as possible. And after getting home and checking my car I see that only 2 sensors were replaced and I still got charged full price. Now after talking with Mercedes they inform me that the issue is common with my model and I need to take it in for them to go in there with the camera to see how bad the gears are runned down. They quote me 180 for this. At Specialized I get quoted 400. They are just after the money so I suggest taking your business elsewhere.
02:20 29 Jan 19
I have been taking my cars & motorhome to Specialized Auto & Fleet, 2114 Freedom Blvd, Freedom, CA 95019 for many years and will continue to do so. They are the most knowledgeable mechanics around Santa Cruz as far as I am concerned. The reason I first started taking my cars to them is because they were always fixing problems that nobody else could figure out. Furthermore, I think they know more about motor homes than the actual motorhome mechanics in the area. They are always very friendly & courteous. They always wash your car when they are done. They have a courteous shuttle & will take you to where you need to go &/or pick you up. The managers are always very fair and easy to talk to. Whatever may be wrong with your car, or motorhome, is always explained in detail & thoroughly. Specialized is no more expensive than any of the other shops, but even if they were, at least you would know it was done right.
Janet L Casto
03:21 12 Sep 18
I trust my car with the guys at Specialized. I can always be assured that they will fix what they need to an not try to sell me more. Plus I get a free car wash!
Wisdom Healing Tarot
12:24 31 Aug 18
I have been a customer at specialized for 20 years and I wouldn’t go anywhere else. No matter what car issue I have had it has been fixed promptly and reasonably priced . At the Freedom Store where I currently go I can wait at the Starbucks for my oil change or get a ride home and back for a larger service. The staff is friendly and make you feel at ease over any car issue. Plus they wash your car before pick up!
01:39 21 Aug 18
Fair and honest mechanics. Highly recommened. They will work on anything from Smart Cars to RVs.
16:57 18 Jul 18
We were driving through town when we had unexpected car troubles. Rick was able to help us identify the issue, give sound advice ablut where to get it fixed (since we were on a time crunch and he didn't have the part), and let us know what to expect price wise. He definitely did not have to help us at all and was super friendly and helpful.
23:05 08 Jan 18
2018: Excellent service, very friendly and helpful - beyond what is normally expected. I purchased my first Volvo from Specialized and they did all servicing on it. Was so impressed, I purchased a second Volvo and they have been servicing it as well. Quality of work is above standard and the level of helpfulness is outstanding. 8-10-15: Still impressed with Specialized after all these years. Now that they service American cars as well as imports, anyone can take their car there to be serviced. Excellent customer relations and very high quality of work.